Roxy Moxy

Need some help? Here are some frequently asked questions:

Account

How do I create an account?

Why do I need to verify my email and phone?

How can I change my phone number?

What are the eligibility rules?

How can I change my personal details or correct a name mismatch?

Is my personal information safe?

Can I submit my verification documents via email?

Why was my account temporarily suspended for verification?

Gameplay & Coins

What are Gold Coins and Sweeps Coins?

How do I get Gold Coins?

How do I get Sweeps Coins?

Can I transfer or sell my coins?

Are plays final?

I lost coins or had an issue during a game. What should I do?

My game froze or crashed. What should I do?

My game won’t load. How can I fix it?

My winnings didn’t update in my balance.

The game screen looks blank or doesn’t respond.

I can’t hear any sound in the game.

The result of my game looks incorrect. What can I do?

Can I replay a game that froze or crashed?

Can I dispute a result?

Purchases & Payments

How do I buy Gold Coins?

My purchase didn’t arrive. What should I do?

Can I use someone else’s card?

Can I get a refund?

What happens if I file a chargeback?

Sweepstakes Play & Prizes

How does sweepstakes gameplay work?

Responsible Social Gameplay

How are winners verified?

Where can I find odds and rules?

How can I play responsibly?

Can I request limits or self-exclusion?

Privacy & Data

What data do you collect?

How can I access or delete my data?

Disputes & Legal

How are disputes handled?

Where do I send formal notices?

Troubleshooting

The game froze or crashed.

Payout Status & Withdrawals

What does “Verification pending” mean?

What does “Payment returned or failed” mean?

How long do payouts usually take?

What should I do if I haven’t received my payout?

Redemption

What verification is needed for redemption?

How long does a redemption take?

How do I know if my redemption was approved?

Promotions & Rewards

How does the “Refer a Friend” program work?

Can I refer multiple friends?

My friend forgot to use my referral link - can I still get the reward?

Can I combine promotions or bonuses?

Do you offer a birthday bonus or reward?

Roxy Moxy™ is owned and operated by Rainforest Ltd. All payments are processed by Bamboo Trail Inc. Rainforest Ltd.'s address is 1201 North Market Street, Suite 111, Wilmington, DE 19801. Copyright © 2025 Rainforest Ltd. All rights Reserved.